Disclaimer: features differ based on Subscription Plan


This kind of report lists the time periods when the system did not receive data from the unit. The parameters for this report are adjusted on the Advanced tab where you set Maximum interval between messages.

Below is the information which can be presented in this kind of report.




The date and time when connection loss happened.


The date and time when the connection was recovered.


The time interval of connection loss.


The address where the unit was right before the loss of connection.


The number of connection gaps detected in a certain time interval (it is advisable when grouping rows by days/weeks/months or for reports about groups of units).


The name of the driver (if available).


The name of the trailer (if it was assigned).


An empty column for your custom comments.


Files saved during the connection loss. To watch them, click on the icon   (the number of grouped files is indicated to the right of it, if several). If several grouped files are available, you can select the required one in the drop-down list in the upper-left corner.

The column is available if the Video monitoring service is activated in the account properties.

If the time passed between receiving the last message for the reporting interval and the end of a report interval exceeds a value of a maximum interval between messages, then a connection loss interval is added to the report. The beginning of this interval corresponds to the time of receiving the last message, and the end corresponds to the end of a reporting interval.

Additional filtration by driver, trailer, and geofences/units can be applied to this report.

V 1.0.0