Account

How do I change my password?
1. Click on your name at the top right corner of the screen and a small menu will appear.  2. Click on Account Setting. 3. To change the Account Pass...
Tue, 5 May, 2020 at 5:20 PM
I have forgotten my password, how do I reset it?
1. On the Sign In page, click on Forgot Password? 2. Enter your Email address and click Reset. 3. Check your email and follow the instructions t...
Tue, 5 May, 2020 at 5:21 PM
How do I change my Profile Photo?
1. Click on your name at the top right corner of the screen and a small menu will appear. 2. Click on Account Setting. 3. Click the Camera icon ...
Tue, 5 May, 2020 at 5:24 PM
How long is my data retained on your platform?
Depending on your subscription package, between 3 months to a maximum of 12 months. Once the retention period has passed, data will be archived.
Thu, 10 Oct, 2019 at 5:36 PM
Can I retrieve data that has been archived?
Yes, you can. Please reach out to us at info@omnimatics.io (charges may apply depending on data volume).
Thu, 10 Oct, 2019 at 5:36 PM
Is there a contract period for the Omnimatics Fleet subscription?
Yes, we do offer 12 month contracts for the Omnimatics Fleet services.
Thu, 10 Oct, 2019 at 5:37 PM
What if my service has been suspended or terminated?
You can contact your support team to assist you on reactivation. However, no reactivation can be done if your account has been terminated for more than 30 d...
Thu, 10 Oct, 2019 at 5:37 PM