General

What are the subscription plans available?
We have 3 different types subscription plans available. Click here for more details.
Wed, 6 May, 2020 at 10:20 AM
How do I terminate my subscription?
Send in a termination request via info@omnimatics.io. Early termination will incur penalty charges.
Mon, 4 May, 2020 at 4:34 PM
How do I Sign In to my OmniFleet account?
1. Go to the OmniFleet Website, then key-in your sign-in credentials and click sign in. 2. There is two option you can download the apps: Download the...
Wed, 6 May, 2020 at 10:18 AM
Why can't I see the new features on my account?
First, try clearing your Browser Cache and Cookies. If the problem still persists, you may Contact us by dropping an email at info@omnimatics.io. How to cl...
Tue, 5 May, 2020 at 12:42 PM
Why is my app not working
To ensure you have the best user experience, always keep your OmniFleet app updated. Click on the link below to update your OmniFleet App: Google Play (An...
Fri, 7 Aug, 2020 at 3:48 PM
What happens if my vehicle goes out of Malaysia? Am I still able to track it?
If the vehicle goes out of Malaysia, your device will continue to collect data. However, it will not be sent to our platform until the vehicle re-enters Mal...
Mon, 10 Aug, 2020 at 9:12 AM
Are OmniFleet's updates real-time?
We are close to real-time. Our data is updated every 30 seconds when the vehicle is On and 1 hour when the vehicle is Off.
Wed, 6 May, 2020 at 10:16 AM
Can I track the current location of my vehicle when it is parked under shelter or underground?
Due to limitations of the network coverage (poor satellite and data reception), there is usually little to no signal underground. Hence, the location of the...
Wed, 6 May, 2020 at 11:10 AM
What is g-force and how is it related to the violations on the Omni Platform?
G-Force (Gravitational Force measured as "g") is the measure of acceleration. This is what keeps our feet firmly planted on the ground - 1g is wha...
Wed, 6 May, 2020 at 10:18 AM
If I lose, tamper and/or damage my device, will it be covered under warranty?
No, it will not be covered under warranty and you will need to purchase a new device for continued access.
Mon, 4 May, 2020 at 5:55 PM